We called Rittenour Restorative Drying (Pacific Dryforce) at about 1am after discovering a major water leak in our basement. Kent and his crew arrived our house before 2am. We had approximately 3 inches of water on our floor. They began vacuuming up the water and removing all our furniture from the family room, bedrooms, storage and food items from our pantries. Once all items were removed they continued to vacuum up the residual standing water. They left several fans and dehumidifiers in each section of the home that had been flooded. Finishing up at about 7am.
Upon returning later that day they removed baseboards, all flooring material, doors, closets doors etc. After further evaluation we discovered our walls were saturated so they removed all door james and cut drywall up 12 inches throughout the basement. It took approximately one week for all walls and insulation to completely dry.
We are absolutely satisfied with the performance, communication, professionalism and quick response time that Rittenour had done for us. Rittenour Restorative Drying (Pacific Dryforce) went above and beyond with their excellent service. We would refer them to any of our friends.
- James and Theresa, Idaho
We are very pleased with the service provided by Kent Rittenour's company - Restorative Drying (Pacific Dryforce). They promptly came to our home shortly after we called to report a water leak. They moved the contents from our storage room and detected where the leak originated from. I would recommend this company as they provided us with courteous, professional service.
- Kevin, Idaho
I called Rittenour Restorative Drying (Pacific Dryforce) for my mom who is in her 80s to come and clean up a septic flood in her basement, Kent’s answering service answered and I gave them contact info and Kent promptly called right back, I explained the situation and he told me he would jump in his truck and be their within the hour, it was after 10pm on a Saturday night and I told him my mom was to shaken up to deal with it that night and to call her in the morning. Kent called Sunday morning and he was at my moms house with in 15 minutes. He and his son went right to work moving stuff off the floor so they could began the clean up process. They sucked up all the water with a powerful vacuum and set up fans and dehumidifier. They went back to the warehouse to get more fans and another dehumidifier and were back in the after noon to finish setting up.
The next day they came to cut out some sheetrock that was soaked with septic water. The whole drying process took about 6 days and when they were done, they sprayed a disinfect to kill any bacteria or mold. I was very pleased with Kent and his son, they are very hard workers and and very easy to talk to, and they were very polite to my Mother. My Mother also shared with me that she felt safe and trusted them and highly recommended them. About 5 weeks later the septic pump failed again and we knew just who to call. The second water loss was not as bad as the first but it needed a professional to get it done correctly.
I recommend Rittenour Restorative Drying (Pacific Dryforce).
- Vicky, Washington
A day before my birthday we went downstairs to freshen up the bathroom, etc. and discovered our basement had flooded from a broken refrigerator line we had reconnected to a new refrigerator just a few days before. It was 9 @ night and we finally decided the mess was way beyond our desire to take of ourselves. I knew of a company that does restorative stuff like that and thought that was who I had called. Instead, I got Kent Rittenour on the phone and he showed up in less than an hour from Rathdrum, ID with his son. They worked hard into the early morning hours. They set up all the drying equipment and were done with their part of restoring our basement in around 5 days. I was really pleased with the professionalism and attention paid. Thank you very much.
- Sandy, Idaho